Privacy Policy

1. Information We Collect

We may collect several types of information to provide and improve our services:

1.1 Personal Identification Information

• Contact Details: Name, email address ([email protected]), phone number, and mailing address provided via website inquiry forms, checkout pages, or direct communications.
• WhatsApp Interactions: Phone numbers and chat logs generated when interacting with our automated WhatsApp subscription flow (+965 60039515).

1.2 Usage Data

• Station Network Transactions: Records of power bank pickups, exchanges, kiosk locations, subscription usage, and duration.

1.3 Technical & App Data

• Device Details: IP address, operating system, and unique device identifiers collected automatically when using our website or downloading our mobile app from Google Play or the Apple App Store.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Processing power bank subscriptions, kiosk unlocks, and hardware orders (such as Portable Charger Model PB-B06).
• Account & Subscription Management: Managing 3-month or 12-month Power Pass memberships and sending active plan updates.
• Location Features: Enabling map functionality inside the mobile application to help you locate nearby Esh7anly stations.
• Customer Support: Responding to direct inquiries, service requests, or technical support via email or WhatsApp.
• Safety & Security: Monitoring network kiosk usage to prevent hardware loss, theft, misuse, or fraud.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data under strict confidentiality with:

• Service Providers: Third-party vendors assisting with payment processing, cloud hosting, and mobile app analytics.
• Legal Obligations: Competent judicial or government authorities within the State of Kuwait if required by applicable laws or court orders.

4. Payment Security

All electronic transactions conducted on our site or within our app are processed through encrypted payment gateways. Esh7anly does not store complete debit/credit card numbers or sensitive financial credentials on its local servers.

5. Data Retention & Security

We implement reasonable technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure. Your personal information is retained only as long as necessary to fulfill subscription obligations, resolve disputes, or satisfy legal and accounting requirements.

6. Your Data Rights

Subject to local regulations in the State of Kuwait, you have the right to:

• Access the personal information we hold about you.
• Request updates or corrections to incomplete or inaccurate account details.
• Request the deletion of your mobile app account and personal data, subject to active subscription agreements or outstanding station hardware returns.

To exercise any of these rights, please contact us at [email protected] or via WhatsApp at +965 60039515.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted directly on this page with an updated revision date.